Support

Contact us

Email anand@opsmarshal.com for help with an Opsmarshal plugin or AI tool. Put “Plugin support” and the plugin name in the subject line. You can also use the contact form.

What to include

The name of the plugin or tool.
What you asked it to do, and what you expected.
What happened instead, including any error message.
The date and approximate time it happened.
Whether a connected platform was involved.

Please do not send passwords, API keys, payment-card details, government identifiers, or health information.

How we respond

We reply by email, from anand@opsmarshal.com. We do not publish a guaranteed response time. If you have not heard back, send a short follow-up to the same address.

Troubleshooting

The plugin does not appear, or does not respond, in ChatGPT

Check that you are signed in and that the plugin is enabled for your account or workspace. Workspace admins can limit which plugins are available, so ask your admin if you cannot find it. Start a new conversation and try again.

The answer is generic or misses the point

Plugins work from what you give them. Describe the process step by step, name the tools involved, and say what outcome you want. Check the result before you act on it, as set out in our Terms.

A connected platform will not connect, or shows an error

Reconnect it and review the permissions you granted in that platform. Confirm your account there has the access the task needs. We only access a connected platform when you authorise it, and you can remove that access at any time in the platform’s own settings.

The plugin is slow or returns an error

Wait a few minutes and try again. If it keeps happening, email us with the details listed above.

Privacy requests

To ask for access to, correction of, or deletion of personal information, email anand@opsmarshal.com with the subject “Privacy request”. See the Privacy Policy for how we handle these requests.